Shipping Policy for Foco Luxe
At Foco Luxe, we are committed to delivering your luxury items with care and efficiency. This Shipping Policy outlines the terms and conditions related to shipping and delivery of our products. By placing an order with us, you agree to the following terms.
1. Shipping Locations
We currently ship only within the United States. At this time, international shipping is not available.
2. Processing Time
- Orders are typically processed and prepared for shipment within 6-7 business days of order confirmation.
- Custom or personalized items may require additional processing time, which will be communicated to you at the time of purchase.
3. Shipping Time
- Standard shipping within the United States typically takes 15-20 business days.
- Shipping times may vary depending on your location, courier delays, or unforeseen circumstances.
4. Shipping Costs
- Shipping fees will be calculated at checkout based on the size, weight, and destination of your order.
- Free standard shipping is available for orders over [insert amount, e.g., $500], unless otherwise noted.
5. Order Tracking
- Once your order has been shipped, you will receive an email with a tracking number and instructions to track your shipment.
- If you do not receive your tracking information within 5 days of order confirmation, please contact us at info.jeweliance@gmail.com.
6. Failed Deliveries or Incorrect Addresses
- Customers are responsible for providing accurate shipping information.
- Foco Luxe is not responsible for failed deliveries due to incorrect or incomplete addresses provided by the customer. In such cases:
- If the package is returned to us, we can reship it after the customer pays the additional shipping costs.
7. Lost, Stolen, or Damaged Packages
While we take every precaution to ensure your package arrives safely:
- Foco Luxe is not responsible for lost or stolen packages after delivery is marked complete by the courier.
- If your package arrives damaged, please contact us within 48 hours of delivery with photos and details of the damage.
8. Delays and Exceptions
- Shipping times may be impacted by holidays, weather conditions, or other unforeseen circumstances.
- We will notify you of any significant delays in shipping.
9. Contact Us
If you have any questions or concerns regarding your shipment, please contact us:
Foco Luxe
68 Mazol Plain Road, Woodbury, Connecticut, United States
Phone: +1 (646) 558-7502
Email: info.jeweliance@gmail.com
Thank you for choosing Foco Luxe for your luxury watches and rings. We appreciate your business and are dedicated to providing you with an exceptional shopping experience.